退款与退货政策
At Soul Brother Motivation, we want you to be completely satisfied with your purchase. Since our apparel is printed on demand via Printful, we have specific guidelines for returns:
- Damaged or Misprinted Items: Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.
- Lost Packages: For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
- Size Exchanges: Because each item is made specifically for you, we typically do not offer returns for buyer’s remorse or incorrect size selection. Please review the size charts carefully before ordering.
Additional Non-Returnable Items
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.